Privacy Policy

Coppersmith and its related bodies corporate (“Coppersmith”, “us” or “we”) manage Personal Information in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APP”) contained therein.

This Privacy Policy outlines the types of Personal Information that we may collect, how that Personal Information will be used, disclosed, transferred and stored, and sets out the measures that we take to comply with the Privacy Act.

What We Collect

The Personal Information we collect will depend on your dealings with us, but may include:

• your name, phone number, email address and postal address;
• payment card details provided to secure or pay for a booking;
• photographic identification presented at check-in;
• details of your bookings, stays and dining with us; and
• the contents of any correspondence you send us.

How We Collect It

We collect Personal Information directly from you when you make or amend a booking by phone or email, when you check in, or when you otherwise deal with us at the hotel.

Bookings made through our website are processed by our booking partners — restaurant reservations by Now Book It and room reservations by our direct booking provider — and bookings made through third-party sites (for example Booking.com) are collected by those sites. Information you provide to these services is handled under their own privacy policies and passed to us to administer your booking.

This website itself does not require you to create an account and does not run advertising or analytics trackers. The embedded reservation widget on our booking pages is provided by Now Book It and may set its own cookies in accordance with its privacy policy.

How We Use It

We collect, hold and use Personal Information to:

• administer your booking and provide you with the services associated with it;
• verify your identity and process payments, deposits and security pre-authorisations;
• respond to your enquiries and requests;
• with your consent, tell you about offers and promotions relating to Coppersmith and its related bodies corporate; and
• comply with our legal obligations.

Disclosure

We do not sell your Personal Information. We will not provide or disclose your Personal Information to any person other than a related body corporate without your prior consent, except where disclosure is necessary to administer your booking (for example to our booking and payment providers) or is required or authorised by law.

Storage and Security

We take reasonable steps to protect the Personal Information we hold from misuse, interference, loss and unauthorised access, modification or disclosure, and to destroy or de-identify Personal Information we no longer need.

Access and Correction

You may request access to, or correction of, the Personal Information we hold about you by contacting us using the details below. To protect the privacy of all guests, only the person who made a booking is entitled to access or correct Personal Information pertaining to that booking.

Questions and Complaints

If you have a question about this Privacy Policy, or believe we have not handled your Personal Information in accordance with the Privacy Act, please contact us at [email protected] or on (03) 8696 7777, or write to us at 435 Clarendon Street, South Melbourne VIC 3205. We will respond to complaints within a reasonable period. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (oaic.gov.au).